PDF not received

Summary

If a PDF is not received, first confirm whether your workflow generates PDFs on submission or on approval (configuration dependent).

Quick checks

1. Check the pack status
   If PDFs are generated on approval, a submitted pack may not yet produce a PDF.

2. Check spam/junk filtering
   Some organisations quarantine automated emails.

3. Download directly from the pack record
   If enabled, PDFs may be available via download even if email fails.

4. Confirm the recipient address
   Ensure the pack issuer/recipient details are correct.

Escalate

Send team@docurail.com:

• Pack reference
• Expected recipient email address
• Approx. time of submission/approval