Skip to main content

Rejections and returns

Summary​

A rejected or returned pack indicates the submitted information was not accepted at that point in the workflow and requires clarification or correction before it can progress.

Common reasons​

  • Missing or incomplete information
  • Supporting evidence not attached or unclear
  • Clarification needed on submitted details

What happens next​

Typically, the pack is returned to the originator with comments. The originator updates the pack and re-submits it through DocuRail, keeping the submission history linked.

Common misunderstanding

Rejection does not necessarily imply fault or non-compliance by default. It indicates the pack cannot progress until the reviewer’s points are addressed.