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Status meanings

Summary​

Statuses communicate where a pack is within the workflow and what actions are available. Status names vary by client configuration; the principles below apply regardless of label.

How to use this page​

For each status in your system, define:

  • Meaning: what the status represents
  • Owner: who is expected to act next
  • Allowed actions: what can be done in this state
  • Blocked actions: what cannot be done (and why)
  • Exit trigger: what moves the pack to the next state
Implementation note

Create a short table for each status your client uses. Keep it consistent across POS and ALO so teams do not have to relearn behaviour per pack type.

Public-facing note

This Knowledge Base intentionally describes platform behaviour at a high level. Client-specific status names and approval authorities are defined by each organisation.